corporate culture Haidilao has always adhered to the concept of “service first, customer first”, with innovation as the core, changing traditional standardized and unified service, promoting personalized service, taking careful service as the basic concept, and committed to providing customers with “caring, warm, and comfortable” service; in terms of management, it promotes the value of changing lives with both hands, creates a fair and just working environment for employees, and implements a humane and affectionate management model to enhance employee value. Haidilao's mission Through carefully selected products and innovative services, we create a happy hot pot time and deliver healthy hot pot food culture to food lovers around the world. values One Center: Changing Fates with Two Hands Two basic points: customer-centered and “hardworking” as the foundation. connotations promote equality and full empowerment; Learn and forge ahead, continue to innovate; self-criticism, think twice; Honest and trustworthy, daring to take responsibility; Be kind to others, be kind to others, be grateful, and report; Passionate, teamwork. The quality of Haidilao people Integrity, innovation, modesty, diligence Passion, kindness, responsibility