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SoundOfMusic OP : BCE, through its subsidiary FX Innovation, acquired HGC Technologies (HGC) in October 2024. HGC is a ServiceNow Elite partner based in Montréal, with operations in both Canada and the United States
Key Capabilities and Potentials of HGC Technologies:
ServiceNow Expertise: HGC specializes in ServiceNow implementations, offering a comprehensive suite of capabilities including application development, HR service management, and customer service delivery. This expertise allows them to provide customized integrations of the ServiceNow platform into their clients' ecosystems, accelerating business results.
Process Automation and Cloud Technologies: HGC brings strong capabilities in process automation and cloud technologies, which are essential for digital transformation. Their solutions help businesses streamline operations, improve efficiency, and enhance customer experiences.
North American Talent Base: HGC has a robust talent base in North America, which supports their growth and service delivery. This talent pool is crucial for expanding their reach and providing high-quality services to clients across the region.
Strategic Alignment with FX Innovation: The acquisition of HGC strengthens FX Innovation's position as a leading ServiceNow partner. It enhances their ability to offer end-to-end ServiceNow-related services, AI-driven automation, and insights, helping clients drive business transformation.
Expansion into the U.S. Market: HGC's existing U.S. customer base aligns with FX Innovation's strategic plans for expansion into the U.S. market. This provides immediate access to a new and growing customer segment, furthering BCE's growth ambitions.
This acquisition marks another significant step in BCE's transformation journey from a traditional telecommunications company to a technology services leader, leveraging advanced digital and AI capabilities to support mission-critical business outcomes