An exception occurred in the night trading system yesterday. Night orders traded from 01:45 AM to 03:06 AM Eastern Time today (August 5) were canceled.
Just now, I received a call from moomoo saying that losses need to be borne by oneself, moomoo takes no responsibility. The night position was opened for buying, already sold during the session. (See the image) The order, which should have been profitable, turned into a short sell at $119 due to moomoo canceling it. Do you think this is reasonable? It's totally unreasonable for moomoo to cancel and make me short sell at such a low price!
Now moomoo still refuses to compensate or bear the losses, requiring customers to bear the losses themselves, at most giving a few coupons. What use do I have for your coupons? I only have a little over $300 now. Do others with thousands or tens of thousands of dollars also need to bear losses themselves? This is moomoo's way of handling issues, making customers bear the losses!
Just now, I received a call from moomoo saying that losses need to be borne by oneself, moomoo takes no responsibility. The night position was opened for buying, already sold during the session. (See the image) The order, which should have been profitable, turned into a short sell at $119 due to moomoo canceling it. Do you think this is reasonable? It's totally unreasonable for moomoo to cancel and make me short sell at such a low price!
Now moomoo still refuses to compensate or bear the losses, requiring customers to bear the losses themselves, at most giving a few coupons. What use do I have for your coupons? I only have a little over $300 now. Do others with thousands or tens of thousands of dollars also need to bear losses themselves? This is moomoo's way of handling issues, making customers bear the losses!
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$NVIDIA (NVDA.US)$ Drive lower and go higher
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Benjamin Heng OP Moomoo Lily : Are your follow-up processes silent and gone?
Benjamin Heng OP Moomoo Lily : You push it to customer service, push customer service to the manager, push back and forth