moomoo US Help Center-Currency exchange processing time
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Help Center Funding Currency Exchange Currency exchange processing time

Currency exchange processing time

1. Available hours

You can submit currency exchange order at any time, and the exchange order will be complete in real-time processing hours.

The currency exchange real-time processing hours from:

  • Sunday 5:15 PM to Friday 5:15 PM ET 

Note: Excludes public holidays

If you submit a currency exchange request outside the real-time processing hours, your request will be queued until the next real-time processing hours begin. 

 

2. Currency exchange progress

To check the progress of a currency exchange request in the moomoo app:

Go to Accounts > Transfers > Currency Exchange > Exchange History

 

(Please note that the interface shown in the screenshot may differ from the one on your device if your app version is not up-to-date. Any securities appearing in the screenshot are for illustration only and do not constitute any investment advice.)

 

3. Processing time

The time when a request is submitted may affect the processing time of the currency exchange.

3.1 Real-time processing

Real-time: For exchange requests submitted between Sunday at 5:15 PM ET and Friday at 5:00 PM ET, currency exchanges will be processed in real-time.

3.2 Queued processing

Weekends & Holidays: For exchange requests submitted on weekends or holidays, currency exchanges will be queued for processing until the next available time, and are subject to the real-time exchange rates at the time the processing is complete.

For example, if you submit an exchange instruction on Saturday, it will be queued until Sunday at 5:15 PM ET when the Exchange begins processing again.

To cancel the currency exchange request:

  • Go to Accounts > Transfers > Currency Exchange > Exchange Record

  • Find the request, tap Cancel

If you submit an exchange requests on a holiday, we will send you a notification to keep you informed.

Note: The estimated processing time above is for reference only. The actual processing time may be subject to change.

Moomoo is a professional trading app offered by Moomoo Technologies Inc. In the U.S., investment products and services on moomoo are offered by Moomoo Financial Inc., Member FINRA/SIPC.

Any illustrations, scenarios, or specific securities referenced herein are strictly for illustrative purposes. Past investment performance does not guarantee future results. Investing involves risk and the potential to lose principal.

The amount of the fee varies depending on the currency and may be up to 300 basis points. 1 basis point=0.0001.