1. Modify moomoo app login details (registered mobile phone/email)
Here is how to modify your moomoo app login details in the app:
1）Go to Me tab
2）Click Settings
3）Click Account and Security
4）Select the info and follow the instructions to modify
2. If you need to amend your entity account information (including contact details you previously provided in your account application form for receiving account statements and other essential account information, e,g., full names and contact details)：
1）APP > Me > Customer Service > Online Inquiry
2) Use the email address provided during account opening to send the information you need to change to support@au.moomoo.com
Subject: Request to change account information - MMID123456789
The main content of your email must at least include the following information:
a) Moomoo ID:
b) Account Name:
c) Change of account information (all columns are mandatory):
Change item(s) | Current information | Change to | Reason for change | Supporting documents |
Principal place of business | 1 Elizabeth Street Sydney NSW 2000 | 23 Castlereagh Street Sydney NSW 2000 | i.e. change of principal place of business address | ASIC Extract-current.pdf |
3）Processing your request
Generally, the standard processing time for updating account information is within seven(7) business days unless further evidentiary documents are requested. You will be notified by email once the update is completed.
