Moomoo Verified Account Service Agreement

Last update: March 2, 2023

This Moomoo Verified Account Service Agreement (the "Agreement") governs your access to and use of our services, including the website, mobile, and desktop applications (collectively, the "Apps"), application programming interfaces (APIs), and any links to other associated websites or mobile apps related to this Agreement, all under the name of moomoo. By using a moomoo Verified Account (the "Services"), you agree to be bound by this Agreement.

This Agreement supplements and integrates all provisions, limitations, disclaimers, and conditions under the "Moomoo Terms of Use", the "Moomoo Privacy Policy", the "Moomoo Institution Account Verification", and the "Moo Community Standards" (collectively, the "Special Rules"). In case of any conflict between this Agreement and the Special Rules, this Agreement shall prevail. We will provide you with this Agreement in other languages. In the event of any conflict or inconsistency among any translations of this Agreement or the Special Rules, the English version shall prevail. Please read carefully and fully understand the provisions of this Agreement, especially the parts in bold. You confirm that you have full capacity for civil conduct to read, confirm, and accept this Agreement and to use the Services.

"We" or “us” or "our" in this Agreement refers to Moomoo Technologies Inc. ("moomoo")

1. Eligibility

The Services are intended for use by corporate entities, instead of natural persons. Moomoo may, in its sole discretion, determine whether an entity is prohibited from using the Services. By accepting the above terms or using the related Services, you represent and warrant that you are authorized to accept this Agreement and use the Services in the name of a corporate entity, and have the right to require such entity to be bound by this Agreement, in which case "you" and "your" refer to such entity.

2. Confirmation and Acceptance of This Agreement

2.1 Moomoo Verified Accounts, consisting of moomoo Page, moomoo Institution Account, and moomoo Media Account, are channels designed for corporate or unincorporated entities (including companies, work units, institutions, etc.) (“you” or Users”) to use the relevant Internet services provided by moomoo in their own names. With a moomoo Verified Account, you are entitled to services such as account setting and management, content publishing and management, community interaction, and private messaging (the “Services”).

2.2 This Agreement is entered into between the Users (or “you”) and Moomoo Technologies Inc. (including other related members of the Group engaging in the operation of any website or application) (collectively, “moomoo” or “we”) regarding the verification and use of moomoo Verified Accounts and the Services. By applying for verification of and using any moomoo Verified Account in any form, you acknowledge that you have read, understood, and agree to be bound by this Agreement. If you do not agree to any provision of this Agreement, you may choose not to apply for verification of or use any moomoo Verified Account.

2.3 Separate agreements, business rules, etc. (collectively, the “Separate Agreements”) may apply if you use a certain service. Please read and agree to the Separate Agreements before using such service. By using such service, you acknowledge that you accept the Separate Agreements.

3. Opening and Approval of Moomoo Verified Accounts

3.1 Opening and verification of moomoo Page (contact email address: page@moomoo.com)

• You need to open a moomoo account before you can use the Services. After you open your moomoo account, you shall apply to get it verified as moomoo Page by submitting materials according to the requirements in the invitation email. Once your application is approved, your moomoo Page will be officially verified.

• When applying to get your moomoo Page verified, you are required to enter verification information and provide supporting materials in a truthful manner according to our approval process and requirements, and designate a person responsible for the operation of your moomoo Page. The above information and materials include the applicant information form, business registration certification, authorization letter for verification application, account information, identity information about the person responsible for the operation of your moomoo Page, etc., which are collected for due diligence to verify your identity.

• Before you use materials protected by copyright or trademarks, you are required to provide authorizations or other proof that confirms your right to use these materials. You shall comply with laws and regulations and warrant that you will not infringe the legal rights and interests of any other third party. We will, in our sole discretion, approve or decline your verification application based on our due diligence.

3.2 Opening and verification of moomoo Institution Account and moomoo Media Account (contact email address: institutionaccount@moomoo.com)

• You need to open a moomoo account before you can use the Services. After you open your moomoo account, you can apply to get it verified as a moomoo Institution/Media Account by submitting materials according to the requirements in the invitation email. Once your application is approved, your moomoo Institution/Media Account will be officially verified.

• When applying to get your moomoo account verified, you are required to enter verification information and provide supporting materials in a truthful manner according to our approval process and requirements, and designate a person responsible for the operation of your moomoo Institution/Media Account. The above information and materials include the applicant information form, business registration certification, authorization letter for verification application, account information, identity information about the person responsible for the operation of your moomoo Institution/Media Account, etc. which are collected for due diligence to verify your identity.

• Before you use materials protected by copyright or trademarks, you are required to provide authorizations or other proof that confirms your right to use these materials. You shall comply with laws and regulations and warrant that you will not infringe the legal rights and interests of any other third party. We will, in our sole discretion, approve or decline your verification application based on our due diligence.

3.3 A moomoo Verified Account is effective for 365 days upon verification, and shall become invalid automatically after expiration. You need to initiate and complete an annual review 30 days ahead of the expiration date. If you fail to complete the annual review in time or the annual review fails, the moomoo Verified Account will become invalid after the expiration date, and the rights and benefits thereunder will be terminated.

3.4 Where necessary, you may be asked to provide additional materials such as trademark registration certificates to make sure that the nickname, profile photo, homepage, etc. you may set for your moomoo Verified Account(s) comply with the relevant laws and regulations and will not infringe the legitimate rights and interests of any other third parties.

4. Revocation and Account Closing

4.1 Please keep your account information and password safe. You shall be liable for any activities under your moomoo Verified Account(s). If you suspect any unauthorized access to your moomoo Verified Account(s) or other abnormal circumstances, please notify moomoo immediately.

4.2 You have the right to close your moomoo Verified Account(s) according to the account closing process specified by moomoo. If you have been logged out of your account for a long time, moomoo has the right to reclaim it in case of a waste of resources, and you shall be liable for any loss arising therefrom.

4.3 You agree that moomoo shall, and authorize moomoo to, inquire or verify your information through relevant agencies or organizations before and during the service period.

4.4 If you use wrong, false, or misleading materials when applying for an account, we reserve the right to decline or revoke your right to open such account.

4.5 If you open an account in violation of this Agreement or other rules of use, code of conduct, or the Special Rules, we reserve the right to decline or revoke your right to open such account.

4.6 To ensure the integrity and availability of the Services, we may, in our sole discretion, revoke any account that is deemed dormant. After we revoke an account, all postings associated with such account will be removed or deleted, and you may not be able to retrieve them.

You have the right to close your account according to the procedures stipulated by us. For details, please send an email to the corresponding email address as set forth above.

4.7 If your account is approved based on incomplete, invalid, or wrong information provided by you, you shall be solely liable for compensation for any loss suffered by moomoo and/or its affiliates due to your unauthorized use of the Services.

5. Special Provisions on Moomoo Verified Accounts

Special provisions on intellectual property protection: You agree and confirm that moomoo is granted a worldwide, free, permanent, irrevocable, non-exclusive, sublicensable, and fully authorized license regarding the content you upload on your moomoo Verified Account(s). The scope of such license includes the legal use of such content for commercial or non-commercial purposes, and the reproduction, promotion, distribution, and dissemination of such content in part or in whole. However, unless otherwise authorized by you, moomoo shall not modify or adapt such content in part or in whole.

6. Rules on the Use of Moomoo Verified Accounts

6.1 You agree to abide by this Agreement and the Special Rules and not to take, directly or indirectly, any actions that violate any laws, rules, and regulations. Please refer to the code of conduct under the "Moomoo Terms of Use", which has been fully incorporated into this Agreement.

6.2 Any content that you create, reproduce, publish, and disseminate when applying for verification of or using your moomoo Verified Account(s), including but not limited to the content generated during the process of applying for verification of or using your moomoo Verified Account(s), shall strictly comply with the relevant laws and regulations, the provisions of this Agreement, and the Special Rules.

6.3 You understand and agree that moomoo is committed to providing a legal, orderly, civilized, and positive Internet environment. You shall abide by the relevant terms of use issued by moomoo, and shall not use your moomoo Verified Account(s) to directly or indirectly engage in any conduct that violates all applicable laws and regulations. You shall not use your moomoo Verified Account(s) to create, upload, reproduce, publish, disseminate, or share the following content, or moomoo has the right to delete and block it, and take such measures as required against your moomoo Verified Account(s):

  a. Content that violates applicable laws and regulations;

  b. Content that infringes others’ legitimate rights, including the right to reputation, portrait right, intellectual property right, ownership of commercial secrets, etc.;

  c. Content that involves others’ privacy, personal information, or data;

  d. Content that contains harassing information, spam or sex, or is sexually provocative;

  e. Advertisements that do not comply with the relevant laws and regulations of the relevant countries, including but not limited to those that are prohibited in your jurisdiction or in any jurisdiction where the Services are lawfully offered, and that have not been but are required to be examined by the relevant authorities before they are published pursuant to the relevant laws and regulations.

  f. Any other information that violates the laws and regulations, policies, public order, or social morality, disrupts the normal operation of moomoo, or infringes the legitimate rights and interests of other users or any third parties.

7. Requirements for Postings on Moomoo Verified Accounts

The Services allow you to post articles, media coverage, and hyperlinks and communicate with other accounts and moomoo users (the "Postings") through approved accounts. You are solely liable for your use of the Services and any of your Postings, including compliance with applicable laws, rules, and regulations.

We do not endorse, support, represent, or warrant the completeness, truthfulness, accuracy, or reliability of any Postings. You may receive postings from other moomoo users or users of the Services. You understand that you may be exposed to offensive, harmful, inaccurate, or inappropriate content while using the Services. Users who create such content are solely liable for such content.

We reserve the right to remove any Postings that violate this Agreement or the Special Rules in the form of copyright or trademark infringement, or other misappropriation, fraudulent or illegal use, or infringement of intellectual property rights, etc.

8. Account Management

8.1 For the purposes of moomoo Verified Accounts, moomoo has the ownership, and applicants have only the right of use. Such right of use shall not be granted, borrowed, lent, transferred, or sold.

8.2 You shall designate a person responsible for the operation of your moomoo Verified Account(s) and provide moomoo with such person’s real name, mobile phone number, ID card, and other identity proof. Moomoo has the right to verify the identity of such person.

8.3 The person responsible for the operation of your moomoo Verified Account(s) manages the daily operation of your moomoo Verified Account(s), including but not limited to account login, password retrieval, security verification, daily communication, account verification application, daily account operation, etc. The person in charge can be changed during your use of moomoo Verified Account(s), and a process to validate such change shall be completed according to our guidelines. After an application for change is submitted and during the approval process, you can still use your moomoo Verified Account(s), and the person in charge will not be changed until your application is approved.

8.4 We strongly suggest that you properly keep your account and password. You and moomoo are jointly responsible for maintaining the security of your account. Moomoo will take and continually update technical measures to ensure your account security on our server side. You are also required to take certain measures to ensure your account security, which include but are not limited to keeping your account and password properly, installing anti-virus and anti-Trojan software, and changing your password regularly. When not using your moomoo Verified Account(s), you should log out in a safe manner.

8.5 You agree not to disclose your account or password information to any third party in whatever circumstances. You shall be solely liable for possible unauthorized access to your account (including but not limited to account or password theft) or information and data leakage due to your failure to keep your account and password properly. You understand and agree that moomoo has the reason to believe that any activities under your account are conducted by you unless you explicitly inform moomoo of unauthorized access to your account or information and data leakage by filing a complaint or otherwise and provide supporting materials.

8.6 If you suspect any unauthorized access to your account or password, you agree to notify moomoo immediately. If the moomoo Verified Account you are using is not the one you initially applied for or is not acquired through other means provided by moomoo but you know its password, you shall not log in to or operate such account. Instead, you shall notify moomoo or the entity who initially applied for the account as soon as possible. If moomoo finds that you are not the entity who initially applied for the account, moomoo has the right to terminate your use of the account without any notice.

8.7 If you violate the provisions of the relevant laws and regulations, this Agreement, and the Special Rules, moomoo has the sole discretion to restrict, freeze or terminate at any time, or to resume, your use of your moomoo Verified Account(s). You shall be solely liable for any loss (including but not limited to interruption of communication, loss of user and other data, etc.) arising therefrom.

8.8 You shall be solely responsible for your failure to log in to your moomoo Verified Account(s) for such reasons as your account being stolen or you forgetting your password, and we will not be held liable for any losses suffered by you or third parties due to failure to access the Services. For details, please send an email to the corresponding email address as set forth above.

9. Legal liability 

9.1 If moomoo finds that, or receives complaints from others claiming that, you have violated the provisions of this Agreement and the Special Rules, it has the right to delete and block the relevant content at any time without notice, impose penalties as required, including but not limited to issuing warnings, deleting part or all of your followers, restricting or banning your use of part or all of the features, and permanently banning your account, and announce such penalties as imposed on you. Moomoo also has the right to decline to provide services to you in accordance with the provisions of this Agreement and the Special Rules. If you find anyone violating the provisions of this Agreement or using moomoo Verified Accounts improperly, please file a complaint to moomoo immediately, and we will take measures in accordance with the law.

9.2 You understand and agree that you shall be solely liable for any third-party claims, requests, or losses arising out of or in connection with your violation of the provisions of this Agreement or related service terms, and you shall also compensate moomoo for any losses incurred due to the above reason.

10. Risk disclosure and disclaimer 

You understand and agree that in order to provide you with efficient services, moomoo Verified Accounts will consume resources such as the processor and bandwidth of your device and may incur data traffic costs. You should ask your carrier about the charges and bear the costs.

10.1 You use your moomoo Verified Account(s) at your own risk. These risks, which are beyond moomoo’s control, include but are not limited to:

  a. Information loss or leakage possibly due to inevitable factors such as attacks from computer viruses, Trojan horses, hackers, or other malicious programs;

  b. Failures of your or moomoo’s computer software, systems, hardware, and communication lines;

  c. Your use of moomoo Verified Account(s) in improper or unauthorized manners;

  d. Moomoo Verified Account(s) login failure, incomplete data synchronization, slow page loading speed, etc. due to unstable network signals and other factors;

  e. Service suspension or interruption due to changes in the relevant laws, regulations, and policies;

  f. Other circumstances that are beyond moomoo’s control or cannot be reasonably predicted.

10.2 You understand and agree that the content you publish on your moomoo Verified Account(s) may be reproduced, shared, modified, or used for other purposes by other users or third parties in a way out of your expectations and control. You should be fully aware of such risks and shall not publish any information that you do not intend to be accessed by others on your moomoo Verified Account(s). If you find that your legitimate rights and interests are infringed, you may file a complaint to moomoo, and we will deal with it in accordance with the law.

10.3 By entering into this Agreement, moomoo obtains the right to deal with content or conducts that violate the laws and regulations. However, such right does not constitute moomoo’s obligation or commitment. Moomoo does not guarantee to identify or deal with any violation of the laws and regulations in a timely manner.

10.4 You understand and agree that, where necessary for business development, moomoo reserves the right to unilaterally change, suspend, restrict, terminate, or cancel the services under moomoo Verified Accounts in part or in whole at any time without any notice at your own risk.

10.5 You understand and agree that moomoo Verified Accounts only serve as platforms for you to share, disseminate, and acquire information and that you shall be liable for all activities under your moomoo Verified Account(s), including any of your posts and any conducts of the person(s) in charge of the account(s), as well as all consequences arising therefrom. You shall evaluate the content published on moomoo Verified Account on your own, and bear all the risks arising out of your use of such content, including the risks arising out of your reliance on the correctness, completeness, or applicability of such content. Moomoo shall not be liable for any loss or damage due to the aforementioned risks.

11. Miscellaneous

By using moomoo Verified Accounts, you acknowledge that you have read and agree to be bound by this Agreement and the Special Rules as amended from time to time, including, but not limited to, any limitation of liability, arbitration clause, privacy policy, or choice of governing law. We have the right to amend the provisions of this Agreement at any time without prior notice. The latest version of this Agreement can be found on the relevant service page. In the event of any amendment, by continuing to use moomoo Verified Accounts, you agree that you accept the amended Agreement. If you do not accept the amended Agreement, you should stop using the services under moomoo Verified Accounts.