At Moomoo, the safety and trust of our users remain our top priority. In light of recent reports involving scammers impersonating our brand, we want to remind all investors to stay vigilant and take proactive steps to protect personal information and assets.
Key Reminders for All Users
1. Be cautious of suspicious messages and unsolicited investment offers.
Scammers often pose as financial advisors or investment managers via WhatsApp, social media, or unofficial channels. Promises of guaranteed returns or urgent requests to act quickly are red flags.
2. Moomoo does not offer investment advice or solicit funds through unofficial channels.
We do not initiate investment recommendations, promotions, or fund transfers via unverified WhatsApp, Facebook, Telegram, or any other platform. All official communications are made through the Moomoo app or our verified WhatsApp channel only.
• Official Whatsapp: +60 1130116527
• Customer Service: +603 9212 0708
3. Never disclose your login credentials or personal information.
Moomoo will never ask for your password, SMS verification codes, or account PINs. Always log in through our official app or website.
Real-life Examples (Reported Cases)
Here are some of the most commonly reported scams for your awareness. These examples are based on actual reports from our users. Always verify before taking action and report any suspicious activity immediately.
• Staff impersonation via WhatsApp or social media: A user received a phone call or message claiming to be a Moomoo representative, later asking them to transfer funds to a third-party account.
• Fake investment schemes: Investors were invited to online groups where "advisors" promised guaranteed high returns on stocks or other investments.
• Phishing websites: Fraudsters created fake Moomoo websites to trick users into entering login credentials or personal information.
Steps to Protect Yourself
1. Verify Investments Before Committing
• Use the SC Investment Checker before investing: https://www.sc.com.my/investment-checker
• Verify bank accounts on PDRM’s Semak Mule portal
2. Stay Cautious
• Do not trust unverified sources claiming to represent Moomoo.
• Avoid clicking suspicious links or downloading unknown attachments.
3. Be Aware of Common Scam Tactics
Always be wary of investment offers that promise:
• Guaranteed profits
• "Limited-time only" opportunities
• Unrealistically high or quick gains
4. Need Further Assistance?
• Contact the National Scam Response Centre hotline: 997
• Email us at support@my.moomoo.com or call +60 3 9212 0708
Our Commitment
Moomoo is dedicated to combating scams through top-tier security measures, ongoing fraud monitoring, and user education. Moomoo Securities Malaysia Sdn. Bhd. ("Moomoo MY") is a Capital Markets Services Licence holder (Licence No. eCMSL/A0397/2024), regulated by the Securities Commission Malaysia and a Participating Organisation of Bursa Malaysia, ensuring a safe and regulated environment for investors. Help us spread the word to protect our investing community. Together, we can stay safe and informed.
